Monday Closed Tuesday 9.30am - 1pm then 2pm - 7pm Wednesday 9.30am - 1pm then 2pm - 5pm Thursday 9.30am - 1pm then 2pm - 5pm Friday 9.30am - 1pm then 2pm - 5pm Saturday 9.30am - 1pm

Courses are not available

• The website is accessible to good practice standards
• The route from the car park is smooth, even, safe, wide, free from loose material.
• There are steps and a ramp at the entrance
• Weather mats appear to be non-slip and non-trip
• Automatic doors are safe and easy to use
• Seats are provided for people with mobility problems to rest
• Floors appear to be non-slip even when wet
• Seats are provided in general waiting areas
• A seat is available for people to rest when making a long telephone call

• The website is accessible to good practice standards
• Ramps conform to good practice guidelines
• The entrance lobby is large enough for comfortable use of a wheelchair
• Doors have a clear opening width of at least 750mm
• The reception counter is low enough to see over from a wheelchair or chair
• Wheelchair users are able to wait alongside seated companions
• Reception staff are trained in disability awareness
• Floor surfaces are easy to negotiate using a wheelchair wheelchair
• There is sufficient space for a wheelchair in waiting areas
• The telephones are reachable and displays visible by a wheelchair user
• There are suitable plans for evacuation of disabled people in the event of an emergency
• General staff are trained in Disability Awareness

• General staff are trained in Disability Awareness
• Staff are aware of Microsoft Accessibility Options (Display, cursor control etc)

• The Website is accessible to good practice standards
• Printed information is easy to read by people with visual impairments (available on request)
• Brochures and Information are available in large print
• Printed information is easy to read by people with visual impairments (available on request). Large print catalogues of talking books for both children and adults are available.
• The route from the car park is smooth, even, safe, wide and free from loose material
• The entrance is easily found and distinguishable
• Signs are clear and visible from all approaches to the building
• There is adequate lighting inside entrance lobbies
• Weather mats appear to be non slip and non trip
• Automatic doors are safe and easy to use
• The Reception area is clearly identified and approached
• The Reception area is well lit
• Announcements are audible
• Reception staff are trained in disability awareness
• Floors and walls are painted in a matt rather than glossy paint
• Floors appear to be non-slip even when wet
• Colours and Tones have been selected to give good contrast
• General staff are trained in Disability Awareness
• Staff are aware of Microsoft Accessibility Options (Display, cursor control etc)

• The Reception area is clearly identified and approached
• The Reception area is well lit
• Consideration has been given to privicy for people with hearing problems
• Reception staff are trained in disability awareness
• Consideration has been given to hard surfaces and sound reverberation
• Telephones are positioned for minimum background noise
• Good lighting is provided throughout the building
• There are suitable plans for evacuation of disabled people in the event of an emergency
• General staff are trained in Disability Awareness

• The Website is accessible to good practice standards
• Brochures and information are available on request, in alternative formats e.g audio cassette
• The entrance is easily found and distinguishable
• Signs are clear and visible from all approaches to the building
• The Reception area is clearly identified and approached
• Reception staff are trained in disability awareness
• General staff are trained in Disability Awareness
• Staff are aware of Microsoft Accessibility Options (Display, cursor control etc)